Help your way
Our expert support team is here to help with any enquiry. Choose which way you’d like to get in touch.
We’re always eager to speak to our customers, whether an issue needs resolving or you want to know more about getting the best from our products. Please call:
Phone: +44(0)1425 891002
Our telephone lines are open from 09:00 to 17:30 UK time, Monday to Friday, excluding bank holidays.
Customers with a Sapphire maintenance contract have access to support 24/7 365 days a year.
If you have a complex query, you may prefer to email our team for a detailed analysis and review. Please send information to:
Tiger User Community
Members of our user community have full access to a rich supply of support material through our user portal. Materials include webinars, product documentation and support videos plus your organisation’s full self-service case activity.
You can also use the portal to interact with other Tiger customers, to share your knowledge and gather advice.
Access the portal by clicking here
Our self-service tool provides you with direct access to your organisation’s case activity. As well as reviewing past cases you can raise a query or follow up on open cases.
Access your case activity by clicking here